Nightmare on Customer Service Street
Over half of the 270 billion customer service calls each year go unresolved. A call center may not be the next place anyone would have guessed IBM Watson would crop up, but clients are expecting...
View ArticleIBM and open innovation
As we interconnect more and more of the planet’s citizens with mobile devices and always-on data connections, the opportunities available to companies will continue their exponential growth. These...
View ArticleWhat does hardware-based security have to do with The Matrix?
If you were a program, how would you know whether you're running on the computer you're supposed to be running on? In this scenario, you could be like Neo in “The Matrix,” before taking the Red Pill....
View ArticleBuilding the smarter enterprise with big data-enabled clouds
Businesses are realizing the power of technology in their transformation. Those that embrace big data and analytics are finding new revenue streams, improving customer satisfaction and simplifying...
View ArticleEnabling IBM Power Systems for SDE with PowerVC
The newly announced IBM Power Virtualization Center (PowerVC) unleashes the strengths of IBM Power Systems core platform virtualization through IBM's collaboration with OpenStack. This is a huge step...
View ArticleIBM and SUSE push enterprise boundaries open
Next-generation workloads and applications are expanding and placing new burdens on data centers. Open technologies are fundamental to running an IT infrastructure for these emerging workloads – and it...
View ArticleOpenStack brings agility to the enterprise
In his keynote at the OpenStack Summit, Jonathan Bryce, the director of the OpenStack Foundation, referenced a user poll identifying the top 10 environments within which OpenStack was being deployed....
View ArticleLinux on Power: A winning combination
IBM is honored to be recognized by Linux Journal readers as the winner of the “Best Linux Server Vendor” in the 2013 Readers’ Choice Awards—for the third year in a row. This recognition demonstrates...
View ArticlePortrait or landscape: What’s the orientation of your IT department?
Is your IT department integrated and agile, able to respond rapidly to business demands, or do hand off’s between technology areas slow delivery times and limit responsiveness? Let's compare the...
View ArticleAccelerate your analytics: New certifications for SAP applications
Last week SAP officially announced support of IBM DB2 BLU Acceleration on Power Systems for SAP Business Warehouse. Included in DB2 10.5, BLU Acceleration can deliver 8 to 25 times faster reporting and...
View ArticleBuilding on OpenPOWER momentum
It’s been a hectic and busy six months for IBM and OpenPOWER Foundation's founding members--but it is an exciting time. Today, IBM, the Suzhou PowerCore Technology Company and the Research Institute of...
View ArticleSoftLayer integrates IBM Power Systems into its cloud infrastructure
Today IBM announced that SoftLayer will integrate IBM Power Systems into its cloud infrastructure. Infrastructure matters, and we are setting a new standard. Continue reading
View ArticleIBM Pulse2014: A successful cloud experience all around
IBM Pulse2014, the Premier Cloud Conference, delivered an incredible experience. Let's take a moment to recap some of the highlights. Continue reading
View ArticleSXSW reflections, infrastructure and a Red Hat Summit preview
Among this IBMer's SXSW reflections on infrastructure, cloud and event highlights, there is a common thread: even though services appear to be moving to the cloud, infrastructure is still important...
View ArticleWhere is the brain in the machine?
Let's compare robots with human beings: where is the brain and the associated intelligence? The brain, or central intelligence, is important, but we have to think about the whole system—whether we’re...
View ArticleInfrastructure matters, so make an impact with Impact 2014
The role of IT is changing and now is at the center of a business’s success. Clients are asking for our help to meet significant challenges and it’s not often that we have such a strong opportunity to...
View ArticleBrain and body: A holistic view of smarter computing
When you think about the clever body functions that the human brain uses to execute complex tasks, the scenario isn't all that different from the way smarter hardware operates. Continue reading
View ArticleIBM Impact Day One: Business composed with smart infrastructure
Gone are the days of concrete processes. We now have the flexibility to compose the next generation of business by customizing services and solutions to meet customer demands. Day One at IBM Impact...
View ArticleIBM Impact Day Two: Number crunching, Power Systems and infrastructure
What's the most critical part of infrastructure decisions? You have to learn the facts and look at the actual capabilities of your infrastructure options. Day Two of IBM Impact looked at...
View ArticleSecurity and compliance for IBM Power Systems: Built in, not bolted on
Security and compliance are vital to many businesses, especially now that they must adhere to regulatory requirements designed to safeguard personal data and company information from security attacks....
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